Ethics and Deontology

The Supervisory Authority of Insurance and Social Welfare (ACAPS) places ethics and deontology at the core of its missions and operations.
Building  on its Charter of Values and a rigorous framework of principles and rules, ACAPS aims to foster a culture of integrity and responsibility.
 

A structured and transparent framework

ACAPS has established an ethics and deontology framework mainly based on the following components :

• Charter of Values : Defines the fundamental principles and core values that guide the actions of the Authority and its staff.
  Consult the Charter of Values
• Code of conduct : Outlines the rules of conduct and ethical obligations that each staff member must observe in performing their duties..
  Consult the Code of Ethics
• Anti-Corruption Policy (PAC’APS) : Formalizes ACAPS’s commitments to preventing and combating corruption, describing the systems, mechanisms, and tools implemented for this purpose.
  Consult the Anti-Corruption Policy
• Procurement Ethics Charter : Defines, based on the relevant texts, the guiding principles and professional ethical commitments governing ACAPS’s procurement processes to ensure transparency, fairness, fair competition, and the prevention of conflicts of interest.
  It defines, based on the relevant texts, the guiding principles and ethical commitments governing the procurement processes within the Authority, with the aim of ensuring transparency, fairness, fair competition, and the prevention of conflicts of interest. 
  Consult the Procurement Ethics Charter 
   

A secure and confidential whistleblowing system

Any person — employee, partner, or third party — who observes or becomes aware of facts or elements suggesting a suspicious act or a situation indicating an ethical breach or an act of corruption may report it to the Authority.

To this end, ACAPS has established a secure and confidential whistleblowing system. Reports can be submitted by filling out this form and sending it through one of the following channels :

• Email : [email protected]
• Postal mail : In a sealed envelope addressed to the Ethics Committee, ACAPS, Avenue Al Araar, Hay Riad, Rabat.

ACAPS guarantees the strict confidentiality of the information provided and the protection of personal data, in accordance with the applicable legal and regulatory provisions.

For assistance : 
Phone : (+212) 538 06 09 83 (Compliance Officer in charge of Professional Ethics and Anti-Corruption Affairs within the Authority)