In case you have a dispute with an organization subject to ACAPS supervision, you can contact the relevant services of the Authority to file a complaint. For this purpose, the Authority has ensured the effective implementation of a mechanism to improve the processing of claims in a fast, transparent and efficient manner.

Make a claim

Social Welfare  

Do you have a dispute with a Social Welfare entity subject to ACAPS control? You can submit your claim online on the platform dedicated for this purpose.

Make a claim 

Insurance

Do you have a dispute with an insurance entity subject to ACAPS control? You can submit your claim online on the platform dedicated for this purpose.

 Make a claim

What is the use of the complaint platform?

The claims administration platform allows you :

  • To file a claim through a detailed form that facilitates fast processing;
  • To receive confirmation of receipt and notifications by e-mail;
  • To track the progress of the claim with a file number ;
  • To communicate, if necessary, additional information and the necessary supporting documents.

How to proceed ?

In case you would like to file a complaint against an organization subject to ACAPS supervision, we recommend that you firstly contact the concerned person or company.

In case the dispute persists after that, you may contact ACAPS by completing the form below. The Authority will study your complaint in its capacity as a supervision authority and, if necessary, will take the most adequate measure in accordance with the legal requirements and within the scope of ACAPS powers.

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